PayPal CEO joins Jagex Ltd

[meili]

Also, I hope they will somehow overhaul the CS to make it better. :)

 

 

 

What hire real people ? #-o

 

 

 

No, they just need to hire monkeys instead of the manatees they are using right now.

 

 

 

Seriously, it's a good thing if the business side is fixed. I think RS should have subscription cards like Maplestory has Nexon cards that you can buy in Target stores. That way more people can get members!

[warren211]

Hmm, if you ask me this can be a totally great thing for Jagex and we players will not be affected at all. The new company joining will allow for more growth of the game, give the company more cash, and we players will continue with our lives. Way to go, Jagex!

[Bobbington]

Hmm, if you ask me this can be a totally great thing for Jagex and we players will not be affected at all. The new company joining will allow for more growth of the game, give the company more cash, and we players will continue with our lives. Way to go, Jagex!

 

 

 

The companies are not joining, Geoff left PayPal and is now working for Jagex as a totally different job. As such it won't directly bring money with it.... although obviously the old boss of PayPal is quite good with money (we hope) and so money should be used allot wiser withing the company.

 

 

 

The raised profile of the company through getting a high profile person however could bring some money and new customers/ advertisers.

[Craven_Image]

Also, I hope they will somehow overhaul the CS to make it better. :)

 

 

 

What hire real people ? #-o

 

 

 

No, they just need to hire monkeys instead of the manatees they are using right now.

 

 

 

Seriously, it's a good thing if the business side is fixed. I think RS should have subscription cards like Maplestory has Nexon cards that you can buy in Target stores. That way more people can get members!

 

 

 

What's up with the CS?

[Fey_Warrior]

Am I the only one who thinks that becoming the CEO of a British online game company is a bit of a step down from a worldwide online paying thingy? (How do you describe PayPal???) Not saying Jagex isn't big but I just would have thought that he could've gone somewhere bigger?

 

 

 

The person referred to was actually the former European CEO of PayPal, as well has having held a number of other previously significant positions.

 

 

 

I believe it shows how much recognition MMOs, like RuneScape, have gained recognition as a major way people interact online.

 

 

 

Seeing how PayPal has improved dramatically over the years from it's early days as a Californian start-up, I feel that if this CEO had a hand in that, he's likely to help Jagex and us, it's customers, in a similar way. So in my view given the experience this CEO has seems likely to ensure Jagex becomes more focussed upon what us players want.

 

 

 

Jagex have been seeking constantly improve the game since the introduction of current version RuneScape (once called RuneScape 2). This means our game is under constant redevelopment, including the graphics and the underlying game-engine. There's a thread in the Tip.It forums (run by Bobbington) that shows how these graphical improvements are ongoing.

 

 

 

What we as players can contribute is to continually give the the most considered and well thought out feedback we can muster. While we're all within our rights to complain about problems in our game, if we can go beyond our own personal experience, and integrate views and feedback from other players I'm sure we can have a much greater influence on the game. Looking at how others play the game, and how game-play from the now millions players is affected even by small changes may help us give more precise feedback, that actually will help Jagex improve things.

 

 

 

To top it off, that such a reputable person in the Internet Industry also would want to work at Jagex also shows our growing game is likely to have a long and promising future.

 

 

 

Regards,

 

 

 

Fey.

[Nero]

 

ÃÆââââ¬Å¡Ã¬Ãâ¦Ã¢â¬ÅI am delighted that Geoff has joined us. His track record in e-commerce will definitely help us achieve our next level of goals,ÃÆââââ¬Å¡Ã¬ÃâÃ

[EugenyG]

 

ÃÆââââ¬Å¡Ã¬Ãâ¦Ã¢â¬ÅI am delighted that Geoff has joined us. His track record in e-commerce will definitely help us achieve our next level of goals,ÃÆââââ¬Å¡Ã¬ÃâÃ

[Iv_Green_vI]

Cool 8-)

[Dragonlordjl]

 

 

 

To top it off, that such a reputable person in the Internet Industry also would want to work at Jagex also shows our growing game is likely to have a long and promising future.

 

 

 

Regards,

 

 

 

Fey.

 

 

 

Not unless some major changes are made. Several skills need complete overhauls, most notably mining, smithing, firemaking, and the combat skills.

 

 

 

Since RS2 came out, smithing and mining have been abandoned. They are both dead-end skills that are rather pointless to raise, because of the outdated results of those skills. Jagex needs to push down the requirements for all existing metals, making it where one can create full rune at 90 smithing, and add a new metal/armor to smith/mine starting at 85-99.

 

 

 

Firemaking was and still is absolutely useless; fix it. Make a 'burn' status, by allowing skilled "pyros" to superheat their weapons.

 

 

 

Currently, because of the way combat is designed, Jagex has backed themselves into a corner; the best weapon in the game requires a measly 75 attack to wield and does over 50 damage quite easily. The monsters that drop it are level 580+ and can hit above 60s... Now, Jagex can't expand in difficulty by raising HP, because their current system only allows 255... And with those monsters hitting so high, what's next: a monster that can one hit players for their items? Jagex needs to redesign defense and HP so that players can sustain more damage, which would make the game more open-ended and enable Jagex to add better weapons and monsters later on.

 

 

 

I also believe that the combat triangle was an ineffective experiment, due to the ease of changing gear and therefore hybriding. To counter this, Jagex should add a delay each time you change your helmet, plate, or legs, during which time you can't eat or run or fight back, but you can teleport. The delay for a plate would be the longest, followed by legs, then the shortest delay would be the helmet. Having this delay would force people to stick to one class (and therefore restore the triangle), as switching gear in combat would leave you very vulnerable.

[meili]

What's up with the CS?

 

 

 

http://forum.tip.it/viewtopic.php?t=693836

 

 

 

 

 

 

Image not mine its from the linked topic. :lol: :-w

[Fey_Warrior]

Not unless some major changes are made. Several skills need complete overhauls, most notably mining, smithing, firemaking, and the combat skills.

 

 

 

Since RS2 came out, smithing and mining have been abandoned. They are both dead-end skills that are rather pointless to raise, because of the outdated results of those skills. Jagex needs to push down the requirements for all existing metals, making it where one can create full rune at 90 smithing, and add a new metal/armor to smith/mine starting at 85-99.

 

 

 

Firemaking was and still is absolutely useless; fix it. Make a 'burn' status, by allowing skilled "pyros" to superheat their weapons.

 

 

 

Currently, because of the way combat is designed, Jagex has backed themselves into a corner; the best weapon in the game requires a measly 75 attack to wield and does over 50 damage quite easily. The monsters that drop it are level 580+ and can hit above 60s... Now, Jagex can't expand in difficulty by raising HP, because their current system only allows 255... And with those monsters hitting so high, what's next: a monster that can one hit players for their items? Jagex needs to redesign defense and HP so that players can sustain more damage, which would make the game more open-ended and enable Jagex to add better weapons and monsters later on.

 

 

 

I also believe that the combat triangle was an ineffective experiment, due to the ease of changing gear and therefore hybriding. To counter this, Jagex should add a delay each time you change your helmet, plate, or legs, during which time you can't eat or run or fight back, but you can teleport. The delay for a plate would be the longest, followed by legs, then the shortest delay would be the helmet. Having this delay would force people to stick to one class (and therefore restore the triangle), as switching gear in combat would leave you very vulnerable.

 

 

 

Hi Dragonlordjl,

 

 

 

I have seem similar feedback on the Official Rants Forum.

 

 

 

This is the kind of well worded feedback that needs to be discussed by players and emphasised to Jagex.

 

 

 

No single player or volunteer moderator however can make these points alone.

 

 

 

I look forward to you posting about them further.

 

 

 

Regards,

 

 

 

Fey.

[m4tty]

paypal are terrible, hopefully this doesnt ruin rs

[Fey_Warrior]

What's up with the CS?

 

 

 

(.. edited out link as I've seen this thread highly doubt those claims ...)

 

 

 

Image not mine its from the linked topic. :lol: :-w

 

 

 

I'm always dubious about low resolution JPEGs posted of CS Appeal Responses on the web; aside from the fact it violates the Terms & Conditions of their accounts if they're posted publicly; there's simply no way to verify if if such screen shots are legitimate or not.

 

 

 

In my view players have a legitimate claim against an offence, they're not likely taking time the time to upload such images even, since they'll be appealing to Jagex and getting their offences removed from their record.

 

 

 

I'm not saying every image is photo-shopped but quite a number of them look dubious and often post ridiculous things that I know would never get through Customer Service. Every message gets read even if some messages receive what looks like templated responses; that's likely due to the message being generic in nature. It's a commonly reproduced myth that Jagex uses an automated C.S. response feature; the fact is we simply don't get our responses under 60 seconds which would be the case *if* the system was automated by some script; so such claims are merely baseless rumours.

 

 

 

If players have a real issue, attacking Jagex CS here (while it might feel satisfying to some to vent) isn't going to help them in any way. I'm always left feeling, if they truly believe they have a legitimate claim against the company or Customer Support, they would've already lodged a complaint and received a satisfactory response by now.

 

 

 

Contrary to some of the rumours being spread I've yet to see Jagex fail to fix mistakes when complaints have been logged correctly. While other players may have had a different view, I've yet to personally see convincing evidence to they don't take note of appeals when adequate evidence has been supplied by players.

 

 

 

While I agree there is always room for improvement in any business in they way they respond to customers, especially since all online businesses are quite new by comparison with old style customer service, the most severe and extreme claims I've seen posted on some threads (many of which, to be fair, aren't posted by Tip.Iters or even on these forums) simply don't ring true in my view.

 

 

 

Back to the topic of this thread, I know PayPal used to get a lot of flak, and I even lodged a few complaints on behalf of clients. Generally though, especially in recent years, they've taken all all those complaints seriously and dealt with them in a professional manner. If this is any guide, and Jagex's new CEO had a hand in that improvement, it's likely we'll see similar improvement for those players who wish to take the time send in their legitimate feedback & complaints to Jagex's CS in the future.

 

 

 

Regards,

 

 

 

Fey.

[qeltar]

 

This is the kind of well worded feedback that needs to be discussed by players and emphasised to Jagex.

 

 

 

 

It's also the kind of feedback that smart players no longer provide because Jagex can't be bothered to set up a feedback/forum system that allows intelligent suggestions and feedback. Nobody wants to spend energy putting forth useful commentary to have it buried in the muck and mire of thousands of silly whining rants and idiotic suggestions.

 

 

 

A long while ago I suggested a new RSOF forum where only good threads would be located, moved there by mods who recognized their value, so Jagex could see these important topics and maybe even reply to them. Of course, my suggestion ITSELF got buried and ignored.

 

 

 

The RSOF have become useless for feedback, because Jagex is too busy counting their millions to hire a few people who know how to run a forum to spend time managing them. It all comes down to the same thing, all the time: they don't care.

 

 

 

~q

[Alex_Ewan_1]

great for jagex. gonna expand rs for sure.

 

This means it will last for longer beofre eventually dying out. So its also good for us players as well.

[Umega]

To be honest, I'm not really interested in all this complicated buisness crap. As long as there is Runescape, I'm fine.

[Dragonlordjl]

To be honest, I'm not really interested in all this complicated buisness crap. As long as there is Runescape, I'm fine.

 

 

 

Yes, just bury your head in the sand like Jagex expects you to do.

 

 

 

And Qeltar is absolutely right; most threads get buried by spam about "pmg new pc socks! gib us old PC or i quit!1!" or "wtf jadex i died to lag" or "wtf jadex i gotted scammed!!!11" And you wonder why forum mods seldom post anymore; it's because most of them recognize how pathetic the RSOF has become and just post in their own "Mod Forums." Honestly, Jagex should just scap all forums except for Recent Updates and the Market Forums; the others are useless due to the volume of idiocy and spam and are just consuming bandwidth.

[Fey_Warrior]

 

 

 

And you wonder why forum mods seldom post anymore; it's because most of them recognize how pathetic the RSOF has become and just post in their own "Mod Forums." Honestly, Jagex should just scap all forums except for Recent Updates and the Market Forums; the others are useless due to the volume of idiocy and spam and are just consuming bandwidth.

 

 

 

Hi Dragonlordjl,

 

 

 

It's really your choice whether you choose to use the Official RuneScape Forums on not. If you choose to post a valid rant/suggestion the volunteer team of moderators there will do their best to ensure the rules are followed on any legitimate thread. As volunteers they can't do more than than enforce the rules with the tools they're given by Jagex. Any time they spend moderating is taken away from what is recreational time meant for gaming anyhow. As RuneScape is a game, all players have real lives & responsibilities that go far beyond it, making any time spared for helping or improving the player community a precious resource.

 

 

 

Those of us in team who do post on Tip.It, do so not because we can't post on the Official forums, but because we feel Tip.It is a force for good in the fan-site community. As well, anyone including Free-Players can post suggestions here, which Jagex may find useful (provided they post a release so Jagex can use the ideas as Bobbington has done) as well as having the nice option of using graphical images to illustrate the idea.

 

 

 

However, correct me if I'm wrong, but this thread isn't about the Official Forums or issues you may have with them, regardless of who posts upon this thread here (remember Bobbington & I are only volunteers there).

 

 

 

This thread was addressing what players think may be the result (positive or negative) with the coming of new CEO to Jagex.

 

 

 

In my personal view Constant has done a great job taking Jagex this far. I personally enjoy RuneScape a lot as a game. So I am only one among a number of other players here, who is hoping the change in leadership at Jagex heralds a continuing process of improvement for them.

 

 

 

Regards,

 

 

 

Fey.

[Bloodredsword]

 

this is cool, i wonder how it will affect the game \

 

 

 

Imagines runescape with Guild Warsish graphics.(would be kinda weird....but cool at the same time)

 

 

 

 

 

Exciting...but itsn't it only about making more money? :(

[wakka102]

neat, he better not mess up and ruin my game though :evil:

[Dragonlordjl]

 

 

 

And you wonder why forum mods seldom post anymore; it's because most of them recognize how pathetic the RSOF has become and just post in their own "Mod Forums." Honestly, Jagex should just scap all forums except for Recent Updates and the Market Forums; the others are useless due to the volume of idiocy and spam and are just consuming bandwidth.

 

 

 

Hi Dragonlordjl,

 

 

 

It's really your choice whether you choose to use the Official RuneScape Forums on not. If you choose to post a valid rant/suggestion the volunteer team of moderators there will do their best to ensure the rules are followed on any legitimate thread. As volunteers they can't do more than than enforce the rules with the tools they're given by Jagex. Any time they spend moderating is taken away from what is recreational time meant for gaming anyhow. As RuneScape is a game, all players have real lives & responsibilities that go far beyond it, making any time spared for helping or improving the player community a precious resource.

 

 

 

Those of us in team who do post on Tip.It, do so not because we can't post on the Official forums, but because we feel Tip.It is a force for good in the fan-site community. As well, anyone including Free-Players can post suggestions here, which Jagex may find useful (provided they post a release so Jagex can use the ideas as Bobbington has done) as well as having the nice option of using graphical images to illustrate the idea.

 

 

 

However, correct me if I'm wrong, but this thread isn't about the Official Forums or issues you may have with them, regardless of who posts upon this thread here (remember Bobbington & I are only volunteers there).

 

 

 

This thread was addressing what players think may be the result (positive or negative) with the coming of new CEO to Jagex.

 

 

 

In my personal view Constant has done a great job taking Jagex this far. I personally enjoy RuneScape a lot as a game. So I am only one among a number of other players here, who is hoping the change in leadership at Jagex heralds a continuing process of improvement for them.

 

 

 

Regards,

 

 

 

Fey.

 

 

 

Eh? Doesn't the Forum Mod team have access to a section of the RSOF that is hidden to other people, though? All I know is what others have told me, seeing as Jagex has seen fit to not make me a F-mod, even though I know the rules better than most and have been around longer than most. It's always been a dream of mine to be a F-mod, although now I am getting way off-topic. :oops: