I've gotten a personal response before.

lol....w00t reached 50 posts :thumbsup: lol the last post made me laugh hehe :lol:

What is with you and the thread length obsession kid?

 

 

 

Anyway, I wouldn't know anything about automated responses, because I've never been in a situtation where I had to correspond with Jagex :wink: .

Jagex is get like 6 octillian questions they need to answer the so called "copy and paste" thing

How do you even send a query to jagex? :oops:

lol u go comment on our service....on main page....and click were it says the reason for u sending the message. :P

Yeah, I even got an automated response for a ban appeal. Now I have a blackmark I don't deserve.

 

 

 

And like everyone else you were unrightfully banned and a victim of jagex's "oh so inadequate" customer service..

 

 

 

:roll:

 

if i were jagex I wouldnt even have customer service after 1 week of opening mails from runescape kids

 

 

 

after all, if they dont know how to play, much less argue for their case (just read half the whines about being banned on these forums) why shouldn't they be treated accordingly?

 

 

 

Because we pay them :ohnoes:

 

 

 

I got my blackmark from saying "I bought this hat" in varrock square. They counted it as account sharing. That's what the evidence says. Is that fair?

That is most certainly not fair my good man.

 

But back on topic, I've only sent in one question right after I had started. When I was still free to play. Undoubtedly, it was cut and paste but I can't remember.

You're just now finding out about this?

 

 

 

Welcome to RuneScape.

I just received a personalized message from Mod Craddock regarding RSC forum access. I was quite amazed, I must admit. He even apologized for auto-responding to my first message.

Let's be realistic folks. ALL customer service departments use form letters and templates. Since most queries fall into a small number of standard categories, this greatly cuts down on the amount of time wasted typing the same things over again.

 

 

 

If CS didn't use templates it would be even worse than it is.

 

 

 

The trick is knowing when and how to use them. There's nothing wrong with them sending a stock answer to a standard question. The problem is when, say, someone gets banned for something that wasn't against the rules, and when they complain they get "we have conclusive evidence you were in control of your account" -- which is irrelevant.

I'm not convinced that the responses are automated since if that were true, I wouldn't have to wait over a day for the reply.

 

 

 

I tend to find that the main body of the reply appears to have been created by a genuine staff member, with the template at the end advising that I should visit the KB for future information.

 

 

 

I also find that most replies are unecessarily cryptic and don't directly answer the question, but since most of my questions are very direct, I'm sure it's just Jagex way of answering me without giving out too much information.

you copyed my avatar :evil:

Meh. The only time I've sent in a customer support thingy was to report some rs gold selling/account stealing websites, I'm still waiting for 2 of them....

They do, they read your message and copy and paste, or use something to do it (pretty much the same thing) and sends you an already written out message, they even said they do it, and I don't blame 'em, if they wrote original messages, they'd either have to hire more staff, which would result in losing more money then they would if they just lsoe a few players because of it, or they have their current staff type all the messages, resulting in what, like half a year waiting over a single blackmark appeal?

I just received a personalized message from Mod Craddock regarding RSC forum access. I was quite amazed, I must admit. He even apologized for auto-responding to my first message.

 

 

 

 

 

wow r u serious he really admited it?

you copyed my avatar :evil:

 

 

 

 

 

eh no i didnt? :^o :-k :XD: o well i was gonna change it back

only time iw had a auto reply was when i subscribed to members, but when i was a new member i 2 times askt where i would fin slayer monsters, this was a long time ago when i didn't know tipit, and those messages surtenly wernt auto sent got them only 10mins after sending, so i think it all works prity well :

 

att least its faster than my virus scaners costumer servis =P~

 

 

 

After reading your post, I would've sent you an auto reply too.

The best was a post yearrrs ago on here where some guy wrote a message asking where the rsc guy in varrock that changes your platelegs to skirts went and the response was something about scams for trimming platelegs lol

You get a real message every now and then, but not enough imo :(

ROFLOMFGWITHBBQANDDAIRYQUEEN

 

 

 

I KNOW!!!

 

 

 

I sent a query about maybe getting my mute lifted.

 

This was the relply

 

 

 

 

 

Dear John5019,

 

 

 

Due to some recent offences, there has been a change to the status of your account.

 

 

 

Please view your Offence History for further information, this can be found by clicking on "Appeal an Offence/Ban" on the main page.

 

 

 

Sincerely,

 

 

 

RuneScape Customer Support

If they were to personally answer every single question, it would take months and months before any questions were answered.

true

They use automatic responses. With so many players and so many queries, it is hard for Jagex to keep up with the mail. They will occasionally personally answer questions, but most of the time, they will send you an automated e-mail in order to save their time and spend that time to help updates etc.

It wouldn't bug me if they did it for custom messages, and things asking questions, but they use it on last chance appeals. I mean my characters fate was in the hands of a bad program. They denied my first appeal by the time I click the "Return to appeal center" button that comes up after you send an appeal. the last chance appeal took about an hour, but it came with some bull [cabbage] response that had nothing to do with what i said in my appeal. It really pisses me off that they ban without checking at all.

It wouldn't bug me if they did it for custom messages, and things asking questions, but they use it on last chance appeals. I mean my characters fate was in the hands of a bad program. They denied my first appeal by the time I click the "Return to appeal center" button that comes up after you send an appeal. the last chance appeal took about an hour, but it came with some bull [cabbage] response that had nothing to do with what i said in my appeal. It really pisses me off that they ban without checking at all.

 

 

 

yeh same, my friend got his last chance approved and wont banned but temp and still got auto response