Post and discuss all Jagex Twitter updates here!

[Youmu]

Yes and I agree with you. But from the company's point of view, their ultimate goal is to keep the customer happy, even when the customer is in your eyes being unreasonable.

Even if they DO release it on time, the customers will still whine about it like spoiled children. :rolleyes:

[Sy_Accursed]

Actually a companys ultimate goal is to make money, keeping customers 100% happy is rarely a big part of this as that would involve giving away everything for free.

 

Also the impatient illogical expectation creating group is a small is tiny, it hardly matters if they threaten to quit every week becuz jagex failed to release an update on a specific day, that they nvr promised to do in the first place

[Yoko Kurama]

I think the problem is Jagex has set up the expectation for release date to be a Monday or Tuesday to be one particular week of a particular month. If they think the update will be late, why don't they just tell us in the twitter hint like Thursday or something? That way people don't have the expectation for it being Monday or Tuesday. I think people don't mind the wait in itself - they're bothered more by the fact that things didn't match expectation.

 

Again Jagex have always said no set update days.

 

So its the players themselves creating expectations not Jagex.

 

Whether or not the expectation is player-generated or Jagex-generated doesn't matter, because either way the expectation is still there and Jagex must deal with it

 

Not really. You can't blame the company for following their policy of no set update day just because players create their own expectations.

That'd be like trying to sue a supermarket because you tried to eat a chicken (bought there) without cooking it. Sure they sold you the raw chicken, but they didn't say you can eat this chicken as is so its not their fault you did so.

With Rs Sure Jagex have told us there will be an update this week, but they haven't told us a day or time so it isn't their fault or problem if you create you own expectation of when it will be

 

 

Has Jagex announced a specific update day? Nope. However when someone does something the same for years(as Jagex have), they set a precedent. How many times have we had updates on Wednesdays?Thurdays? Fridays? Saturdays?Sundays? Maybe a handful combined. That isn't just a question. It would be one thing if Jagex released updates on random days of the week. But they don't. They have historically done it this way for a long time. .When Jagex says 'we are releasing an update next or two weeks from now', the first accompanying thought that probably comes to people's mind is Monday or Tuesday. Why? Because they have always done it this way. Heck, if we were to have placed a bet this previous Sunday on when the update would be released, had anyone placed a bet on any day but Tuesday or Monday, they would have been ridiculed. Monday/Tuesdays aren't the de jure(by law or officially) day of updates but they are the de facto(by observation/fact) day of updates. So you can understand where the expectation that Jagex update on Mondays or Tuesdays might arise from.

[Sy_Accursed]

Yes updates are usually on monday - wednesday, but that doesn't quantify anything.

The point still stands the no game update today notices are posted a good 1 - 2 hours before the usual update time, so even though it gets to wednesday and you may think oh update probably be today then you get told no hours before you shuld be expecting it to arrive.

 

Also setting expectations so fixedly on what usually happens when Jagex persistently say no set update days is your own fault

[xSxqPowerx]

I, for one, am glad it isn't out today. Although perhaps that is related to the fact that I am working today but am off tomorrow.

[TheAncient]

 

Also setting expectations so fixedly on what usually happens when Jagex persistently say no set update days is your own fault

 

Again, it's NOT a matter of whose fault it is but how Jagex deals with the expectation. I hope you agree the expectation exists too.

 

Actually a companys ultimate goal is to make money, keeping customers 100% happy is rarely a big part of this as that would involve giving away everything for free.

 

Also the impatient illogical expectation creating group is a small is tiny, it hardly matters if they threaten to quit every week becuz jagex failed to release an update on a specific day, that they nvr promised to do in the first place

I would like to see a company make money in the long run without keeping customers satsified

 

The "illogical expecation creating group" is not small. Look at all the kids raging on RSOF.

 

Yes and I agree with you. But from the company's point of view, their ultimate goal is to keep the customer happy, even when the customer is in your eyes being unreasonable.

Even if they DO release it on time, the customers will still whine about it like spoiled children. :rolleyes:

That shouldn't be an excuse to not make an effort.

[Yoko Kurama]

Yes updates are usually on monday - wednesday, but that doesn't quantify anything.

The point still stands the no game update today notices are posted a good 1 - 2 hours before the usual update time, so even though it gets to wednesday and you may think oh update probably be today then you get told no hours before you shuld be expecting it to arrive.

 

Also setting expectations so fixedly on what usually happens when Jagex persistently say no set update days is your own fault

 

 

I was only explaining where the expectation arises from, and why is a reasonable one to be held. If Jagex had announced last week or Sunday or Monday that "Hey, we are going to be running bit late, we are going to try our best to get it done as soon as possible but it is likely it won't be done until later this week. Sorry folks.", it would have been the end of this story. My expectations aren't fixed, like I said a little bit of clarity is all that is asked for.

[Noobzy]

Actually a companys ultimate goal is to make money, keeping customers 100% happy is rarely a big part of this as that would involve giving away everything for free.

 

This =D>

[Sy_Accursed]

Well its not Jagex's doing its all player hyper and invention and as I stated about 8 times.

The no game update today notices come a good 2 hours before updates usually come out, what more can Jagex do?

It is not their issue if people are dumb enough to sit waiting and refreshing hours and hours before game updates ever come out, they are afterall giving us notice it won't be today hours before anyone with a concept of time expects it.

 

And Jagex can't announce it that early (sun or w/e) cause they DO NOT KNOW that early. Oddly enough technically problems and last minutes bugs don;t throw themselves up days before hand, they are something that emerges at the last minute.

[TheAncient]

Well its not Jagex's doing its all player hyper and invention and as I stated about 8 times.

 

The no game update today notices come a good 2 hours before updates usually come out, what more can Jagex do?

 

It is not their issue if people are dumb enough to sit waiting and refreshing hours and hours before game updates ever come out, they are afterall giving us notice it won't be today hours before anyone with a concept of time expects it.

 

Again, it is their issue that their customer base is dumb. As a company you shouldn't care if your customer is at fault, because they'll complain about it anyway.

 

You're repeating yourself, and so am I. Clearly, one of us is not understanding the other.

 

And as I suggested before an obvious solution would be to give us a release date maybe a week beforehand. And if they anticipate delays they should just tell us it will be next week or Thurs/Fri.

 

It also doesn't cost Jagex anything to do this. I don't see how it could be a bad business practice.

[Sy_Accursed]

Its not their issue at all.

 

Half the customers I served in a shop for 2 yrs were thick as anything and came out with utter garbage and nonsensical expectations.

It wasn't our problem as long as we scanned thru their shopping and charged them while being polite.

 

You think a few kids on RSOF is a lot? Jagex have like 2 million active accounts, maybe 200 complain on RSOF?

 

And they can't give update release dates due to technical delays that emerge at the last minute. You seem to be udner the deluded impression technically delays are nice things that will gladly pop up with plenty of time to be fixed rather than something that emerges in the very final checks.

 

They already make a reasonable effort. BTS tells us what is coming within the month. Twitter hints tells us what is coming that specific week. No Game Update notices come hours before the usual update time.

If you take it all in and process it properly it all means unless you are utterly thick and beyond help you shouldn't be madly awaiting the update until the few hours between the usual no game update notice and the game update time.

It works perfectly for me. I know dungeoneering bacth 2 is the third update of the month. I know its due this week. I expect the update to come on a day when there isn't a no game update notice at around 2pm. When they day comes then I will start waiting and expecting as it should arrive in the next couple of hours.

[TheAncient]

Its not their issue at all.

 

Half the customers I served in a shop for 2 yrs were thick as anything and came out with utter garbage and nonsensical expectations.

It wasn't our problem as long as we scanned thru their shopping and charged them while being polite.

 

You think a few kids on RSOF is a lot? Jagex have like 2 million active accounts, maybe 200 complain on RSOF?

 

And they can't give update release dates due to technical delays that emerge at the last minute. You seem to be udner the deluded impression technically delays are nice things that will gladly pop up with plenty of time to be fixed rather than something that emerges in the very final checks.

 

I never said technical delays didn't happen. I'm just saying if you promise something, you should take into account any possible delays. I said this before: we don't mind waiting, but we mind waiting longer than we expected.

 

Also, I would like to see you run a company with that attitude.

 

But I'll stop here, because my reasoning clearly isn't getting through. At this point, we're just saying "yes it is" and "no it's not". I won't comment on which of us is making more sense.

 

(just an example: woman holds hot coffee in her lap while driving. woman spills coffee and gets 3rd degree burns. woman sues mcdonalds and wins. now all coffee says caution: hot!. stupid woman is stupid, but mcdonalds still had to make a change)

 

They already make a reasonable effort. BTS tells us what is coming within the month. Twitter hints tells us what is coming that specific week. No Game Update notices come hours before the usual update time.

If you take it all in and process it properly it all means unless you are utterly thick and beyond help you shouldn't be madly awaiting the update until the few hours between the usual no game update notice and the game update time.

It works perfectly for me. I know dungeoneering bacth 2 is the third update of the month. I know its due this week. I expect the update to come on a day when there isn't a no game update notice at around 2pm. When they day comes then I will start waiting and expecting as it should arrive in the next couple of hours.

 

Not everyone has the same expectations as you

[Sy_Accursed]

You're reasoning is flawed.

Jagex haven't promised anything and have reasonable systems and communications in place to notify us of no update today several hours before the usual update time.

 

Anyone who gets over hyped does so themselves.

Anyone who eagerly awaits the update before the usual update time needs to learn how to tell time.

Jagex give reasonable notice of no update days and delayed updates.

[DarkDude]

I don't know how Jagex does their updates, but I imagine that they run each set of new content through on a separate server that JUST has the areas needed for the quest/skill/update or whatever, however much is needed. Then they later add this on to the full game in the week leading up to release, which then needs to be tested for a whole lot of other stuff. The game changes week by week, and usually a couple of times during a week too for a small bugfix or whatever. They have to compatibility test AFTER the previous update has hit the live servers otherwise they would have to know what order they're releasing the updates and every single small change months and months in advance.

 

I imagine that's the reason why updates are delayed, not because they don't test them but because of the nature of the game and the way it's updated.

[Den]

if you promise something, you should take into account any possible delays. I said this before: we don't mind waiting, but we mind waiting longer than we expected.

 

I agree. Nothing was promised though.

 

What is a 'Behind the Scenes' article?

 

Behind the scenes is a sneak peek at the planned game updates which we hope to launch in the coming month.

 

This is, however, only a plan, not a promise that a particular update will be released in a particular way or at a particular time. To get you the highest quality updates as quickly as possible, we usually keep on tweaking and testing right up until the moment before release, so, sometimes, things change or take a bit longer than expected. We aren't afraid to change our plan if necessary, as we will never launch an update before it is ready.

 

[Dragonlordjl]

You're reasoning is flawed.

Jagex haven't promised anything and have reasonable systems and communications in place to notify us of no update today several hours before the usual update time.

 

Anyone who gets over hyped does so themselves.

Anyone who eagerly awaits the update before the usual update time needs to learn how to tell time.

Jagex give reasonable notice of no update days and delayed updates.

But from what Mod Emilee has said, this update wasn't even delayed--- they ****ing PLANNED it for late in the week. This is one of the most anticipated updates in several months, definitely in this month, and they deliberately plan to release one several days later than what people expected? This just creating extra hype for the update and making it more likely the update won't reach expectations. Since you're a Jagex apologist, I expect you'll come back with a quip about how it's players own fault if an update doesn't meet expectations or some equally likely excuse.

[Sy_Accursed]

I don't know how Jagex does their updates, but I imagine that they run each set of new content through on a separate server that JUST has the areas needed for the quest/skill/update or whatever, however much is needed. Then they later add this on to the full game in the week leading up to release, which then needs to be tested for a whole lot of other stuff. The game changes week by week, and usually a couple of times during a week too for a small bugfix or whatever. They have to compatibility test AFTER the previous update has hit the live servers otherwise they would have to know what order they're releasing the updates and every single small change months and months in advance.

 

I imagine that's the reason why updates are delayed, not because they don't test them but because of the nature of the game and the way it's updated.

 

According to the dev blogs game updates go to QA servers after they have been blocked out. QA servers are the full game but with several months of upcoming content in various states of completeness (eg lacking graphics, or dialogue or sound)

The week of release that weeks updates are moved to the RC server (release candidate) and further tested as obv this can throw up issues where codes tht r on the QA aren't on the RC.

Then the RC is whats sent out to the game servers.

 

You're reasoning is flawed.

Jagex haven't promised anything and have reasonable systems and communications in place to notify us of no update today several hours before the usual update time.

 

Anyone who gets over hyped does so themselves.

Anyone who eagerly awaits the update before the usual update time needs to learn how to tell time.

Jagex give reasonable notice of no update days and delayed updates.

But from what Mod Emilee has said, this update wasn't even delayed--- they ****ing PLANNED it for late in the week. This is one of the most anticipated updates in several months, definitely in this month, and they deliberately plan to release one several days later than what people expected? This just creating extra hype for the update and making it more likely the update won't reach expectations. Since you're a Jagex apologist, I expect you'll come back with a quip about how it's players own fault if an update doesn't meet expectations or some equally likely excuse.

 

So they planned it for later in the week?

They never told us it would be early in the week.

And every day they've posted the no game update today notice hours before usual update time.

 

We've been perfectly well informed all week well before update time that it wasn't coming that day, so people getting assy at jagex for lack of communication or not releasingwhen they said they would have no legitimate argument.

[Dragonlordjl]

if you promise something, you should take into account any possible delays. I said this before: we don't mind waiting, but we mind waiting longer than we expected.

 

I agree. Nothing was promised though.

 

What is a 'Behind the Scenes' article?

 

Behind the scenes is a sneak peek at the planned game updates which we hope to launch in the coming month.

 

This is, however, only a plan, not a promise that a particular update will be released in a particular way or at a particular time. To get you the highest quality updates as quickly as possible, we usually keep on tweaking and testing right up until the moment before release, so, sometimes, things change or take a bit longer than expected. We aren't afraid to change our plan if necessary, as we will never launch an update before it is ready.

 

 

They only started using that disclaimer recently because their reliability has taken a nosedive and they needed a way to save face. :thumbdown:

[Everyonedies]

I don't know how Jagex does their updates, but I imagine that they run each set of new content through on a separate server that JUST has the areas needed for the quest/skill/update or whatever, however much is needed. Then they later add this on to the full game in the week leading up to release, which then needs to be tested for a whole lot of other stuff. The game changes week by week, and usually a couple of times during a week too for a small bugfix or whatever. They have to compatibility test AFTER the previous update has hit the live servers otherwise they would have to know what order they're releasing the updates and every single small change months and months in advance.

 

I imagine that's the reason why updates are delayed, not because they don't test them but because of the nature of the game and the way it's updated.

I think your 100% correct. Which is why delays happen and will continue to happen more often as the game gets ever more complex.

[Sy_Accursed]

if you promise something, you should take into account any possible delays. I said this before: we don't mind waiting, but we mind waiting longer than we expected.

 

I agree. Nothing was promised though.

 

What is a 'Behind the Scenes' article?

 

Behind the scenes is a sneak peek at the planned game updates which we hope to launch in the coming month.

 

This is, however, only a plan, not a promise that a particular update will be released in a particular way or at a particular time. To get you the highest quality updates as quickly as possible, we usually keep on tweaking and testing right up until the moment before release, so, sometimes, things change or take a bit longer than expected. We aren't afraid to change our plan if necessary, as we will never launch an update before it is ready.

 

 

They only started using that disclaimer recently because their reliability has taken a nosedive and they needed a way to save face. :thumbdown:

 

 

That policy has been in place for YEARS. Pretty much ever since RS went from being just Andrew to the company of Jagex they have ALWAYS had a policy of no promised updates or promised release dates or times. They are more vocal about it lately because theres more stupid people who assume everything is a promise or what happens usually is a gurnateed thing.

[TheAncient]

if you promise something, you should take into account any possible delays. I said this before: we don't mind waiting, but we mind waiting longer than we expected.

 

I agree. Nothing was promised though.

 

Yes, it wasn't "promised" per se, but people still for whatever reason (precedent most likely) expect Mon/Tue updates. That's the crux of the problem. Jagex in their eyes never promised a Mon/Tue update, but people expect it. An easy solution would be to tell us the day of the update.

 

Also, I was referring more to the TT update than this one, where they clearly did not follow through on their promise. Calling a BTS not a promise is really just a way to give themselves an excuse.

 

Analogy:

Dad: "Hey I'll plan to give you a candy bar on Thursday"

Kid receives no candy bar on Thursday.

Kid: "You didn't give me a candy bar!"

Dad: "I never promised, only planned".

[Sy_Accursed]

if you promise something, you should take into account any possible delays. I said this before: we don't mind waiting, but we mind waiting longer than we expected.

 

I agree. Nothing was promised though.

 

Yes, it wasn't "promised" per se, but people still for whatever reason (precedent most likely) expect Mon/Tue updates. That's the crux of the problem. Jagex in their eyes never promised a Mon/Tue update, but people expect it. An easy solution would be to tell us the day of the update.

 

Also, I was referring more to the TT update than this one, where they clearly did not follow through on their promise. Calling a BTS not a promise is really just a way to give themselves an excuse.

 

Analogy:

Dad: "Hey I'll plan to give you a candy bar on Thursday"

Kid receives no candy bar on Thursday.

Kid: "You didn't give me a candy bar!"

Dad: "I never promised, only planned".

 

But they did tell us.

 

They gave us a no game update today notice about 2 hours before the time updates usually come out.

Which is the factor rendering your argument flawed.

 

 

And you analogy is flawed. Jagex is coding one of the msot complicated java applet I existence. Between the near infinite hardware combinations and the near infinite possibilities of coding conflicts creating technical issues there are literally billions of possible and unexpected delays to game updates.

 

Planning to give ur child a candy has very few possible complications. Other than dad dying, kid dying (or becoming badly ill and bed/house ridden) or the Dad becoming void of all money not alot can disrupt it.

[TheAncient]

But they did tell us.

 

They gave us a no game update today notice about 2 hours before the time updates usually come out.

Which is the factor rendering your argument flawed

 

lol, serious? Telling us the day of does not constitute changing expectations in a reasonable manner.

 

Monday: (on the day of) Oh, the update's not today. --> people expect tuesday.

Tuesday: (on the day of) Oh, the update's not today. --> people expect wednesday.

Wednesday: (on the day of) Oh, the update's not today. --> people expect thursday.

 

Rinse, repeat, delay to next month.

[Sy_Accursed]

But they did tell us.

 

They gave us a no game update today notice about 2 hours before the time updates usually come out.

Which is the factor rendering your argument flawed

 

lol, serious?

 

Monday: (on the day of) Oh, the update's not today. --> people expect tuesday.

Tuesday: (on the day of) Oh, the update's not today. --> people expect wednesday.

Wednesday: (on the day of) Oh, the update's not today. --> people expect thursday.

 

Rinse, repeat, delay to next month.

 

Yes but each day:

Notice at around 1- 2 pm UK

Updates never come before about 3pm UK.

 

That's a 1 -2 hour buffer between being told no update and when an update would come out.

[TheAncient]

That's a 1 -2 hour buffer between being told no update and when an update would come out.

 

Since when does 1-2 hours give us enough time to change our own plans accordingly? That's really unreasonable. For example, people try to finish F1-35 before this update, which at the least takes 6-8 hours. Now people are stuck because they don't want to reset prestige, but they still want DG xp.

 

And you analogy is flawed. Jagex is coding one of the msot complicated java applet I existence. Between the near infinite hardware combinations and the near infinite possibilities of coding conflicts creating technical issues there are literally billions of possible and unexpected delays to game updates.

 

Planning to give ur child a candy has very few possible complications. Other than dad dying, kid dying (or becoming badly ill and bed/house ridden) or the Dad becoming void of all money not alot can disrupt it.

 

Excuses. At the end of the day, if you didn't say what you said you'd do, you lose trust. Doesn't matter what circumstances there are.