let us face it, nobody, or a group of people can be absolutely perfect. Sure one may say that they have a bit too many bugs with POH, but the way that they dealt with the problem is not something to be discarded. Like malo2 said, they still got in their unsocial hours and solved the problem as fast as they could. Other people may have just left it until later, when damage could have nearly become irreversible. They could have done better at the skill, but the way they deal with these problem is A class in my books.