halo475 Posted February 4, 2009 Share Posted February 4, 2009 Due to the penguin glitch innocent people were banned including me and my sister. Now i have a recieved a message that apologizes and they have also granted me a free 30 days membership credit. This amazed me considering i was only banned for 5 or so hours but it proves jagex do care about their customers. It has changed my mind about their customer service and i thought i would let you know because to me this was un-heard of. Link to comment Share on other sites More sharing options...
3hitm4g3u Posted February 4, 2009 Share Posted February 4, 2009 That was rather out of character for them. Link to comment Share on other sites More sharing options...
Omali Posted February 4, 2009 Share Posted February 4, 2009 Your membership is being paid for with the prepaid time from cheaters who have been permabanned or tempbanned. It's like getting caught up in a bank heist, only to be rewarded by the police with money straight out of the robber's bank account. Owned. Link to comment Share on other sites More sharing options...
asianboy7o7 Posted February 4, 2009 Share Posted February 4, 2009 jagex does care did your sister also get free membership? Link to comment Share on other sites More sharing options...
claerion Posted February 4, 2009 Share Posted February 4, 2009 That was rather out of character for them. Quoted for truth I'v NEVER heard of such kindness from them :shock: Maybe since this is the year of updates they are updating their customer service :lol: Stdueis sohw taht as lnog as the fisrt and the lsat letetr of wrods are croerct you wlil hvae no porbelm readninig a sentence. This is bceuase yuor mind deons't acatully read all the letetrs, but a word as a wohle. Link to comment Share on other sites More sharing options...
Shelby_Polo Posted February 4, 2009 Share Posted February 4, 2009 Your right, that it pretty cool of Jagex to do Suggest a poll for Tip.it - Here! Link to comment Share on other sites More sharing options...
Toad Posted February 4, 2009 Share Posted February 4, 2009 Well people said banning innocent players even to review isn't fair but atleast they compensated it 30 days, why don't they give me 30 days member *Needs to be wrongfully accused* Link to comment Share on other sites More sharing options...
Shadiochao Posted February 4, 2009 Share Posted February 4, 2009 Well as soon as there's another bug, I think it might not be a bad idea to abuse it just so slightly, that it's not terrible, but I'd basically get paid £3 for doing it. Link to comment Share on other sites More sharing options...
Natedoggygog Posted February 4, 2009 Share Posted February 4, 2009 Well as soon as there's another bug, I think it might not be a bad idea to abuse it just so slightly, that it's not terrible, but I'd basically get paid £3 for doing it. You're.....so......smart. #-o Isn't it "Jagex does care" btw? Not to be rude or anything. OT: I believe that this was great of jagex to do, just no one put your trust in it fully all of the time, like some people... :roll: Nate's Big Blog4,000th to 99 crafting, 33,340th to 99 defence, 3,867th to 99 farming, 55,293rd to 99 hitpoints Link to comment Share on other sites More sharing options...
halo475 Posted February 4, 2009 Author Share Posted February 4, 2009 jagex does care did your sister also get free membership? My sister also got free membership Isn't it "Jagex does care" btw? Not to be rude or anything. Yeah that's probably better, english just isn't my thing. Link to comment Share on other sites More sharing options...
Natedoggygog Posted February 4, 2009 Share Posted February 4, 2009 Just trying to help. : Where are you from? Nate's Big Blog4,000th to 99 crafting, 33,340th to 99 defence, 3,867th to 99 farming, 55,293rd to 99 hitpoints Link to comment Share on other sites More sharing options...
halo475 Posted February 4, 2009 Author Share Posted February 4, 2009 Australia, but for me it was always maths>english by a long long way. Link to comment Share on other sites More sharing options...
warren211 Posted February 4, 2009 Share Posted February 4, 2009 Yup, I too got a free 30 days of member credit for being wrongly banned. I didn't even appeal my ban because I didn't know I WAS banned. It happened while I was at school and by the time I got home I was already unbanned, so I really didn't no anything was going on until I checked my message center. Anyone who complains about Jagex's customer support needs to learn to see more than just their issues: look at how many people have benefitted from Jagex's care of customers and then stop moaning about a ban and just appeal it. [hide=]tip it would pay me $500.00 to keep my clothes ON :( :lol:But then again, you fail to realize that 101% of the people in this universe hate you. Yes, humankind's hatred against you goes beyond mathematical possibilities.That tears it. I'm starting an animal rebellion using my mind powers. Those PETA bastards will never see it coming until the porcupines are half way up their asses.[/hide]Apparently a lot of people say it. I own. http://linkagg.com/ Not my site, but a simple, budding site that links often unheard-of websites that are amazing for usefulness and fun. Link to comment Share on other sites More sharing options...
robbyfighter Posted February 4, 2009 Share Posted February 4, 2009 How cool from Jagex. I would like to have 30 free days :D Link to comment Share on other sites More sharing options...
I_am_Geed Posted February 4, 2009 Share Posted February 4, 2009 I honestly havnt seen jagex do anything remotly nice since there was real customer service :ohnoes: Old customer service was ftw Link to comment Share on other sites More sharing options...
Me_Hate_Libs Posted February 4, 2009 Share Posted February 4, 2009 Yeah, guess these trying to overcompensate for a giant blunder they made. In the past there giant blunders was to vaguely admit it, then never mention it again. People who died in Falador didn't even get a single GP back let alone some free membership. This website and its contents are copyright © 1999 - 2010 Jagex Ltd. Link to comment Share on other sites More sharing options...
adimadaru Posted February 4, 2009 Share Posted February 4, 2009 Your membership is being paid for with the prepaid time from cheaters who have been permabanned or tempbanned. It's like getting caught up in a bank heist, only to be rewarded by the police with money straight out of the robber's bank account. Owned. So? Jagex could have just kept that money but they gave it to him for banning him wrongfully, doesn't matter how jagex got the money in the first place. What can I say? I'm a rebel, like Ché Guevara. What the hell is Ash doing while Team Rocket says their rhyme? Link to comment Share on other sites More sharing options...
Demoli Posted February 4, 2009 Share Posted February 4, 2009 Yeah, some people do not realise that jagex had always cared about players, being them either f2p or p2p, but since this year is bound to be the upgrade year, the are trying to show it to the disbelievers. A perfect example is the 2007 anti RWT project, no one likes bots... Link to comment Share on other sites More sharing options...
Amundogus2 Posted February 4, 2009 Share Posted February 4, 2009 Why do people think Jagex doesn't care about their players? Just because they doesn't give out free subscriptions every second day doesn't meen they don't care.... "There are only two strategies in war. Move forward or change. The victor is the first to realise that when he cannot move forward he must change." ~ Mod Mark H ~ Link to comment Share on other sites More sharing options...
Seraphi Posted February 4, 2009 Share Posted February 4, 2009 maybe now that runescape has a new head moderator, they might update their customer service then? Link to comment Share on other sites More sharing options...
Kimberly Posted February 4, 2009 Share Posted February 4, 2009 Didn't you post this in the topic you made before? Why make a seperate topic about the same matter of discussion? Regardless, happy to see you both unbanned. Link to comment Share on other sites More sharing options...
Will H Posted February 4, 2009 Share Posted February 4, 2009 Your membership is being paid for with the prepaid time from cheaters who have been permabanned or tempbanned. It's like getting caught up in a bank heist, only to be rewarded by the police with money straight out of the robber's bank account. Owned. Heh, smart move for Jagex, then. They improved their customer relations image for almost nothing. Oh, and grats for being unbanned, as well. That's kinda important too. :) ~ W ~ Link to comment Share on other sites More sharing options...
Me_Hate_Libs Posted February 4, 2009 Share Posted February 4, 2009 Jagex got the wrap about not caring for customers mostly I believe foe the end half of 2005, 2006, and a good part of 2007. They made a few big blunders, some mistakes, and did very little to rectify their issues short of just correcting the mistake. They never made any apologies or restitutions, and many time refused to even admit there was a problem, let alone they made a mistake. They made quite a few unjustified bannings. But the biggest problem was they had *terrible* customer service to do anything. I think it was such a small part of their company for such a large thing that no one got any form of satisfying results. You didn't even get the closure of them telling you to "piss off." Just endless automated messages. They're gotten much better, but the stigma still remains. This website and its contents are copyright © 1999 - 2010 Jagex Ltd. Link to comment Share on other sites More sharing options...
T. Skill Posted February 4, 2009 Share Posted February 4, 2009 That was rather out of character for them. Yeah who would've thought? Hopefully this is a (good) sign of things to come! More customer support perhaps, and maybe even more personal looking over of appeals and such, instead of automated like it used to be. Pirate Rosetta stone. Learn a language while you scape.Sounds interesting, but these days how many people really speak Pirate? Link to comment Share on other sites More sharing options...
Carl Posted February 4, 2009 Share Posted February 4, 2009 Yes, it was good to see the end result. But now what about the people that are getting banned for autoing which they didn't do? I know of 4 people who got 10 day bans for autoing, and know of someone else that has 5 friends in the same situation. What's going on? :wall: RIP Michaelangelopolous Link to comment Share on other sites More sharing options...
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