Wkw Posted December 20, 2007 Share Posted December 20, 2007 After the announcement of the January updates, I decided to send in a letter (that doesn't involve computers for all you young kids) to the big J. I included my username in it, and guess what. They did something I didn't expect! They send me a message vis game inbox. Real class if you ask me. Here is what my letter said. I typed it out, signed it, and sent it through the mail. Not email. Jagex Limited, I am a long time player of your game, runescape. With the recent updates made to your game (Dec.10 and January), I support you highly. However, taking out the trading will truly hurt the game in the long run. For every change you have made, I have supported you. However, I only ask that you listen to the players and try to please the players. Many people I have known who have played since the switch to runescape2 are quitting. Why? Because they feel you don't listen to them. They feel that those who have played for less time then they have played get catered to. Most skills are totally useless AFTER 80. We don't need ways to get 200k xp an hour, because at high levels, it doesn't matter. I understand how badly you hate real world traders, but please, please Mr. Gower, please don't stab your precious runescape to kill the parasites known as real world traders.. Yours Truly, Me Now, I seriously thought they would resend a letter back to me. They are in the UK, and I'm in the US. The cost isn't anything big, maybe 50 cent, but still. If they do reply via mail, I'll have more respect for them.. Anyway this is what it said: Dear wkw427, Thank you for your letter about the recent updates to Runescape. We aim to make Runescape as enjoyable and challenging as possible for all of our players, whether they are level 25 or level 125. By taking steps to remove Real World Trading from the game we are endeavouring to make the game fair for everyone. We are not preventing our players from trading and we have been listening to all of the feedback that we have received from our players about the updates. We appreciate all of the constructive comments we have had about the changes we have made, because they help us to decide what changes we need to make in the future. Thank you for taking the time to write a letter to us about this issue. If you have any further questions or comments in the future, please feel free to contact Player Support via http://www.runescape.com. Kind regards, XXXXXXXXX If it were a formal reply, it wouldn't of been online nor would it simply summarize my letter. They answered no questions.. Hopefuly the snail mail reply will include the answers I require. Runescape player since 2005 Ego Sum Deus Quo Malum Caligo et Barathum Link to comment Share on other sites More sharing options...
DartfordBoi Posted December 20, 2007 Share Posted December 20, 2007 TBH I'm surprised you got any reply at all :? Link to comment Share on other sites More sharing options...
alphakoldes Posted December 20, 2007 Share Posted December 20, 2007 First of all, good job writing an actual letter without spewing trash all over it. It's definatly the only way we're going to get anything of a response. (even if you didn't right here) Secondly, you got a COMPLETE brush off. That sucks man - and I wouldn't be waiting for a snail mail letter if I were you. -Man, I really do love Runescape, and I'm sure if it was a real person I would of asked it to marry me by now. Link to comment Share on other sites More sharing options...
Wkw Posted December 20, 2007 Author Share Posted December 20, 2007 First of all, good job writing an actual letter without spewing trash all over it. It's definatly the only way we're going to get anything of a response. (even if you didn't right here) Secondly, you got a COMPLETE brush off. That sucks man - and I wouldn't be waiting for a snail mail letter if I were you.Thanks. I sent another letter to Rareware in Tywcross England. I would suspect I'll recieve the one from Jagex back after that perhaps Runescape player since 2005 Ego Sum Deus Quo Malum Caligo et Barathum Link to comment Share on other sites More sharing options...
No_99_Melee Posted December 20, 2007 Share Posted December 20, 2007 Ahhh it's probably an auto response. :XD: Link to comment Share on other sites More sharing options...
Ts_Stormrage Posted December 20, 2007 Share Posted December 20, 2007 And it STILL looks like an automated message :P Former Leader of The Tal Shiar Alliance - An Original Tip.it ClanMember of the Wilderness Guardians and Founder of the Silent GuardiansFounder of The Conclave - A Tip.it Clan institutionTip.it Times author (click for all my articles) - When I use the wrong reasons to make the right statement, argue the reason, not the statement.MSSW4 General - Did we kick your ass too?Check us out!==> No seriously, if you like FREE GP, XP and Dung tokens, as well as Community, Opportunity and above all FUN... <==CLICK IT! Link to comment Share on other sites More sharing options...
icecube Posted December 20, 2007 Share Posted December 20, 2007 I sent them a message actually congratulating them on making great updates against the RWT threat, and still got an automated message. The automated message didn't even apply to my message. It explained how the updates were necessary, as if I had criticized them. Link to comment Share on other sites More sharing options...
ixfd64 Posted December 20, 2007 Share Posted December 20, 2007 Someone should go to the Jagex office and talk to the staff in person. If the company disallows visitors, then maybe wait outside until some Jagex staff member comes out? ARENAscape: Baratus [AS] max hit: 166 with Moon Battle Hammer ixfd64 [AS] max hit: 116 with (untitled spell #2) Link to comment Share on other sites More sharing options...
Masterd99 Posted December 20, 2007 Share Posted December 20, 2007 Someone should go to the Jagex office and talk to the staff in person. If the company disallows visitors, then maybe wait outside until some Jagex staff member comes out? Now that sounds interesting...If I lived in London I probably would of already done that... Actually, if I lived in London, I would of tried to work for Jagex by now. Quest Cape - 10/18/2006 Link to comment Share on other sites More sharing options...
Randox Posted December 20, 2007 Share Posted December 20, 2007 They WILL NOT sendsnail mail back to you. They specificly state they will only contact you through the ingame inbox system. They do not e-mail, reply to leters with ingame chat, or send physical letters (snail mail). Link to comment Share on other sites More sharing options...
highlanders Posted December 20, 2007 Share Posted December 20, 2007 Attempts at communication.. Through online customer support - Nope Through email - Nope Through mail - Nope Through in-game - Nope Wanna try telepathy? :D 2480+ total Link to comment Share on other sites More sharing options...
das1330 Posted December 20, 2007 Share Posted December 20, 2007 How exactly did you find their physical address? I thought they hid it. Link to comment Share on other sites More sharing options...
Wkw Posted December 20, 2007 Author Share Posted December 20, 2007 Attempts at communication.. Through online customer support - Nope Through email - Nope Through mail - Nope Through in-game - Nope Wanna try telepathy? :DLets try. ... ... .. Andrew said he got a headach and he is taking some pills.. Damnit :( Runescape player since 2005 Ego Sum Deus Quo Malum Caligo et Barathum Link to comment Share on other sites More sharing options...
Kinemas Posted December 20, 2007 Share Posted December 20, 2007 Someone should go to the Jagex office and talk to the staff in person. If the company disallows visitors, then maybe wait outside until some Jagex staff member comes out? Now that sounds interesting...If I lived in London I probably would of already done that... Actually, if I lived in London, I would of tried to work for Jagex by now. I thought Jagex HQ was located in Cambrigde? The Ultimate Green Dragon GuideDon't hate me, just let me ride.Lord, just give me life. Link to comment Share on other sites More sharing options...
Fredz Posted December 20, 2007 Share Posted December 20, 2007 Someone should go to the Jagex office and talk to the staff in person. If the company disallows visitors, then maybe wait outside until some Jagex staff member comes out? Are you suggesting a real life riot? Good luck on getting all those kids airplane tickets. 21 lag piles, 4 Pjs, 2 Party hat kills, 67 newbs teached. Link to comment Share on other sites More sharing options...
Maximusa Posted December 20, 2007 Share Posted December 20, 2007 Someone should go to the Jagex office and talk to the staff in person. If the company disallows visitors, then maybe wait outside until some Jagex staff member comes out? Now that sounds interesting...If I lived in London I probably would of already done that... Actually, if I lived in London, I would of tried to work for Jagex by now. I thought Jagex HQ was located in Cambrigde? Most americans think 'London' IS 'England' Or maybe he/she simply meant london was near it.. kindof.. so.. could visit there. Passing through london? I live near cambridge myself and meet friends there sometimes. To the OP, I am suprised you even got an auto message. :wink: VMeh BlogV >Miscellaneous Goals< http://www.rsbandb.com/sigs/sig108/bazzaminxer.png Link to comment Share on other sites More sharing options...
Ravenkana Posted December 21, 2007 Share Posted December 21, 2007 I sent them a message actually congratulating them on making great updates against the RWT threat, and still got an automated message. The automated message didn't even apply to my message. It explained how the updates were necessary, as if I had criticized them.Automated responses have gone too far; Jagex can no longer accept compliments! If the CORPORAL beast is this hard, imagine how hard a GENERAL or COLONEL beast would be. a corporal is not even an admirable rank in armies that use that ranking system. Yeah, it is a pking minigame, so any arguments anybody makes will probably be biased.The best way this will end :Everybody just says,"I'm not arguing with you anymore, goodbye."The worst way this will end: I don't really know, psychological warfare? Worldwide thermonuclear war? Pie eating contest? Link to comment Share on other sites More sharing options...
Dragonlordjl Posted December 21, 2007 Share Posted December 21, 2007 I once took an hour out of my life to sift through the High Scores and jot down a list of characters with gibberish names and only one ranked skill in the top 500 fishing/woodcutting. I then sent a query, asking why if their system is so advanced, are these people with over 15 million botted experience not banned. I received an auto-reply that explained how to appeal a ban. Good fight, Jagex. #-o Link to comment Share on other sites More sharing options...
ixfd64 Posted December 21, 2007 Share Posted December 21, 2007 http://www.runescape.com/kbase/viewarti ... le_id=2450 St Andrews House, 90 St Andrews Road, Cambridge, Cambridgeshire CB4 1DL, UK. ARENAscape: Baratus [AS] max hit: 166 with Moon Battle Hammer ixfd64 [AS] max hit: 116 with (untitled spell #2) Link to comment Share on other sites More sharing options...
Masterd99 Posted December 21, 2007 Share Posted December 21, 2007 Someone should go to the Jagex office and talk to the staff in person. If the company disallows visitors, then maybe wait outside until some Jagex staff member comes out? Now that sounds interesting...If I lived in London I probably would of already done that... Actually, if I lived in London, I would of tried to work for Jagex by now. I thought Jagex HQ was located in Cambrigde? Most americans think 'London' IS 'England' Or maybe he/she simply meant london was near it.. kindof.. so.. could visit there. Passing through london? I live near cambridge myself and meet friends there sometimes. To the OP, I am suprised you even got an auto message. :wink: I apologize, from reading their corporate site I was under the impression they had an office in both Cambridge and in London. And I know that London isn't England lol. And for the record, I am a He. :P Quest Cape - 10/18/2006 Link to comment Share on other sites More sharing options...
Albel Posted December 21, 2007 Share Posted December 21, 2007 I once took an hour out of my life to sift through the High Scores and jot down a list of characters with gibberish names and only one ranked skill in the top 500 fishing/woodcutting. I then sent a query, asking why if their system is so advanced, are these people with over 15 million botted experience not banned. I received an auto-reply that explained how to appeal a ban. Good fight, Jagex. #-o Lol thats funny. On topic:Well its pretty cool you got a message back at all IMO. -Haseo [hide=Quotes]Albel/JustinAlbel doesn't say anything anymore, just comes in, leaves an arrow and vanishes into the night :(Probablypractising some euphoniumYou nearly had me fooled, you fooler youEuphonium/10.9/10. To me, always associate Albel with musical stuff in OT.Everyone with a goatee and glasses is Albel now.lmfao albel m8 wat r u doin, hi though. [/hide][hide=Runescape Achievements]99 firemaking(2007), 99 woodcutting(2008), 99 fletching(2009), 99 magic(2010), 99 cooking(2010), 99 farming(2011), 99 construction(2011), 99 runecrafting(2012), 99 Hunter (2014), 99 ranged (2015), 99 HP (2015), 99 Slayer (2015), 99 attack (2015) 99 Defense (2015) 99 Prayer (2015) 99 Summoning (2015) 99 Strength(2015) 99 Herblore (2015) 99 Dungeoneering (2017) 99 Mining (2017) 99 Crafting (2017) 99 Smithing (2017) 99 Thieving (2017) 99 invention (2017) 99 Fishing (2018), 99 Divination (2018), 99 Agility (2018), MAXED (05/17/2018)[/hide] Link to comment Share on other sites More sharing options...
Runeman231 Posted December 21, 2007 Share Posted December 21, 2007 Someone should go to the Jagex office and talk to the staff in person. If the company disallows visitors, then maybe wait outside until some Jagex staff member comes out? Now that sounds interesting...If I lived in London I probably would of already done that... Actually, if I lived in London, I would of tried to work for Jagex by now. I thought Jagex HQ was located in Cambrigde? Most americans think 'London' IS 'England' Or maybe he/she simply meant london was near it.. kindof.. so.. could visit there. Passing through london? I live near cambridge myself and meet friends there sometimes. To the OP, I am suprised you even got an auto message. :wink: Can we NOT start making stereotypes about Americans, however "true" they may be..? :evil: Link to comment Share on other sites More sharing options...
Omali Posted December 21, 2007 Share Posted December 21, 2007 http://www.runescape.com/kbase/viewarticle.ws?article_id=2450 St Andrews House, 90 St Andrews Road, Cambridge, Cambridgeshire CB4 1DL, UK. Either great coincidence, or Andrew thinks very highly of himself. Link to comment Share on other sites More sharing options...
Junkie_Joe Posted December 21, 2007 Share Posted December 21, 2007 I also keep getting auto-messages... It seems like they have auto-messages for everything. My friend asked them a question about why there was a spelling error in the trade window (or something like that) and the machine probably picked up the word 'trade', 'cause he got a reply basically containing facts about RWT and why Jagex made the changes... #-o Thanks to Jwrm22 for helping me with the signature :DHave a look at my 'Land of Fakes'Private chat ON, give me a HYT and I'll HYT you back :D Link to comment Share on other sites More sharing options...
Randox Posted December 21, 2007 Share Posted December 21, 2007 http://www.runescape.com/kbase/viewarticle.ws?article_id=2450 St Andrews House, 90 St Andrews Road, Cambridge, Cambridgeshire CB4 1DL, UK. Either great coincidence, or Andrew thinks very highly of himself. Ggle earth will reveal that Jagex HQ actualy is on saint andrews road. As fro saint andrews house? I guess thats what the buildign they rent is called, maybe thats why they chose the building. Link to comment Share on other sites More sharing options...
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