BE ADVISED

[Lets_3ekout]

Yes, bug proofing is HARD.

 

 

 

Nevertheless, they should give the money back from there fails in programming.

 

 

 

I guarantee that if you lost 300 mill due to some glitch to the GE or something when it came out, your whole outlook would be different.

 

That might be, but I'd also be a corpse before I would walk around with that much on me. That's just me though. (FYI I did not go selling/buying expensive items in the first week of GE, only negligible cheap items).

 

 

 

As for giving the cash back to player, I can't really argue that for Jagex. I don't know what the challenges really would be like for Jagex to do this. Making sure that the players aren't lieing would be pretty difficult, I'd imagine. Once players start seeing other getting money from Jagex in this way, the lies would start up exponentially. It would definetly be a great move from Jagex to make things right in these circumstances, *IF* they can get it right.

[Laura]

It's more common sense. Everyone would like to feel perfect safety in RuneScape, but it's not realistic. Just because Jagex said it was safe doesn't mean it is. If someone jumped off a bridge, would you? In the same sense, if someone told you to jump of a bridge, would you? Common sense can take you a long way in more places than just life.

This is where many put their discrepancies. If a company explicitly states that a product is safe, you should expect it to be safe (and it's actually covered in the US by an implied warranty and the Magnuson-Moss Warranty Act). Say I buy a toaster a the mini-mart down the street. I get back home and begin toasting my bread. But while the lever is still down, indicating that the bread is not yet toasted, the hot pieces of bread erupt violently onto my kitchen counter, landing atop two pieces of paper containing toasting instructions. The pieces of bread burst the papers into flames. I ring up the company only to hear that others are having the same issue but I am not entitled to a refund for the toaster (in similarity to the items lost during MA, in game) much less my damaged goods (in comparison to an entire account). Odd isn't it? All signs, on the box and on the toasting device itself, indicate that the act of toasting was safe yet I may have lost my entire house. Your trite analogy attempts to put common sense into logic that relies solely on the companies statements; there is nothing "common" about it. Before you ask, I develop applications for the iPhone/iPod Touch using Xcode with a market of over a thousand customers.

[Myweponsg00d]

 

How many programs have you coded?

 

 

 

This is the stupidest and most ridiculous argument ever. How many retaurants have you owned? Zero? Then you have no right to complain about poor service.

 

 

 

How many toy companies have you owned? Zero? You have no right to complain if their toy kills your child.

 

 

 

Absolutely terrible and illogical argument. We live in a world where people specialize in crafts for a reason. Not everyone does everything well. We are expected to perform our job well, and in turn we are allowed to expect others to do their job well.

[Sir_Kurity]

 

As for giving the cash back to player, I can't really argue that for Jagex. I don't know what the challenges really would be like for Jagex to do this. Making sure that the players aren't lieing would be pretty difficult, I'd imagine. Once players start seeing other getting money from Jagex in this way, the lies would start up exponentially. It would definetly be a great move from Jagex to make things right in these circumstances, *IF* they can get it right.

 

 

 

Ban the people who lie to jagex.

 

 

 

Simple.

[Laura]

That's just me though.

I am bemused at the thought of rationalizing another actions in this case. Perhaps he was merchanting at the Grand Exchange when the update appeared and forgot to bank. Perhaps he was looking for what he needed to buy. What difference does it make that it wasn't of a negligible amount? I carried 1M when I teleported to the latest minigame and I did the tutorial with it in my inventory. While I consider that amount to be of little importance to my overall status, if I had lost it I probably would have dropped my membership later that day. Why? Because I experienced poor customer support which, to me, is everything.

[Soma2035]

Yes, bug proofing is HARD.

 

 

 

Nevertheless, they should give the money back from there fails in programming.

 

 

 

I guarantee that if you lost 300 mill due to some glitch to the GE or something when it came out, your whole outlook would be different.

 

That might be, but I'd also be a corpse before I would walk around with that much on me. That's just me though. (FYI I did not go selling/buying expensive items in the first week of GE, only negligible cheap items).

 

 

 

As for giving the cash back to player, I can't really argue that for Jagex. I don't know what the challenges really would be like for Jagex to do this. Making sure that the players aren't lieing would be pretty difficult, I'd imagine. Once players start seeing other getting money from Jagex in this way, the lies would start up exponentially. It would definetly be a great move from Jagex to make things right in these circumstances, *IF* they can get it right.

 

 

 

What about your GE boxes? Items have disappeared out of GE boxes before. What about banks? Are banks next?

 

 

 

You wake up to the next update. A window shows you what's in your bank like it did for the MA commodities bank search. You see it glitches up and only displays half your items. You open your bank, and the glitch wasn't that it wasn't displaying your items, rather, it made those items disappear out of your bank.

 

 

 

Assuming you feel that's a problem, why is it your bank should be safe, but your inventory in a SAFE mini-game, ESPECIALLY after Jagex has removed dangerous randoms, AND there are no hostile NPCs in the area, should not be safe?

[Lets_3ekout]

 

How many programs have you coded?

 

 

 

This is the stupidest and most ridiculous argument ever. How many retaurants have you owned? Zero? Then you have no right to complain about poor service.

 

 

 

How many toy companies have you owned? Zero? You have no right to complain if their toy kills your child.

 

 

 

Absolutely terrible and illogical argument. We live in a world where people specialize in crafts for a reason. Not everyone does everything well. We are expected to perform our job well, and in turn we are allowed to expect others to do their job well.

 

:roll:

 

 

 

I'm not saying he has to go out and code, I'm saying *IF* he did, he would understand what Jagex's position is like. In the same way that if a professional makes a mistake in what he does, you would have to be a professional in his field to understand his position. Even if you don't program, everyone should know bugs happen in the largest of software companies (*cough* Microsoft), and be cautious of them.

 

 

 

 

As for giving the cash back to player, I can't really argue that for Jagex. I don't know what the challenges really would be like for Jagex to do this. Making sure that the players aren't lieing would be pretty difficult, I'd imagine. Once players start seeing other getting money from Jagex in this way, the lies would start up exponentially. It would definetly be a great move from Jagex to make things right in these circumstances, *IF* they can get it right.

 

 

 

Ban the people who lie to jagex.

 

 

 

Simple.

 

 

 

Fair enough, but they still need a way of finding if people are lieing. The only way would be to create code that would track changes that they don't expect. Sounds tricky, no?

[Sir_Kurity]

They managed to find out the 350 mill guy lost money.

 

 

 

Jagex "knows your account more than you do".

 

 

 

Considering there can't be to many people that lost over 1 million in non junk items, i think it wouldn't be to hard a job.

 

 

 

Sure, they would have to individually check everyone who claims to have lost money, but if people were smart, they wouldn't lie for fear of being banned.

[Range_This11]

 

:roll:

 

 

 

I'm not saying he has to go out and code, I'm saying *IF* he did, he would understand what Jagex's position is like. In the same way that if a professional makes a mistake in what he does, you would have to be a professional in his field to understand his position. Even if you don't program, everyone should know bugs happen in the largest of software companies (*cough* Microsoft), and be cautious of them.

 

 

 

You're still neglecting the point multiple people are trying to make to you: They need to atone for what they've done wrong. We get it that not everyone is a coder and quite clearly just doesn't get how difficult it is to code things without bugs. Jagex needs to repair what they've broken.

[Kashi]

I am satisfied with the level of service provided by this company.

 

 

 

Remember that it's "just" a game, too. (as much as that word applies

 

when people turn it into the biggest part of their lives)

[Range_This11]

I am satisfied with the level of service provided by this company.

 

 

 

Remember that it's "just" a game, too. (as much as that word applies

 

when people turn it into the biggest part of their lives)

 

I don't think it's "just a game" when you're paying for it. Maybe in F2P.

[energico]

I am satisfied with the level of service provided by this company.

 

 

 

 

 

 

With that opinion, I'd doubt you've ever had an issue that needed to be resolved by them.

[Sir_Kurity]

I am satisfied with the level of service provided by this company.

 

 

 

Remember that it's "just" a game, too. (as much as that word applies

 

when people turn it into the biggest part of their lives)

 

 

 

You wouldn't be so satisfied if you lost 300 hours of work.

[Michaael]

Has there been any word on the situation? Here's my problem with this: If Jagex knows for a fact that he lost his money due to their poor quality assurance and they aren't willing to compensate him on principal that they just don't do that; that is by far the poorest customer service I've ever heard of. They could replace it and tell him to keep on the low or they'd take it back, simple as that. Of course we'd never know, but that's the right thing to do IMO.

 

 

 

How they can just let that slide and say "Sorry dude, sucks for you" is completely beyond me, especially when the player looks like a veteran from his stats.

[Beloved]

I fail to see why jagex cant just re-credit the lost items/cash. They can keep track of all your items and therefor can see that the money just disappeared without a transaction or being dropped by the player, clearly mod mat noticed this too and could verify it.

 

 

 

so if a mod can see that money was lost due to a bug, why cant they re-credit it? i know for a fact that they can spawn any items in anyones bank

[Zepheras]

Knowing how the community in RuneScape is like, I'd rather that Jagex never returns items lost due to bugs. It's going to create way to much chaos in the future where little kids start asking for refunds for every single loss from 10k to a blurite sword.

 

 

 

And since I have such a stand, of course I'm extra cautious with my money and items. If there's ever a bug that cause the disappearance of items in your bank.....well I won't be the only one being affect by it, let's wait and see if that day ever comes. :pray:

[stonewall337]

It even says in the knowledge base that there is no was to lose anything in this minigame.

[Michaael]

I fail to see why jagex cant just re-credit the lost items/cash. They can keep track of all your items and therefor can see that the money just disappeared without a transaction or being dropped by the player, clearly mod mat noticed this too and could verify it.

 

 

 

so if a mod can see that money was lost due to a bug, why cant they re-credit it? i know for a fact that they can spawn any items in anyones bank

 

 

 

Exactly, but the condition should be that if word gets out about that specific item being returned, the item will be taken away. This would prevent false requests but allow the right thing to be done

[unjustblood]

Maybe if he didnt shout and type like a 6 year old, he wouldnt be so un-believable.

 

 

 

And, who takes 350M for a minigame tutorial?

[Range_This11]

If Jagex can track raw materials that are produced by a bot, then they can sure as hell find out if you've lost money from nothing.

[Soma2035]

Maybe if he didnt shout and type like a 6 year old, he wouldnt be so un-believable.

 

 

 

And, who takes 350M for a minigame tutorial?

 

 

 

Again,

 

 

 

a) You try watching six years of work disappear for no reason whatsoever, through no fault of your own, and type coherently afterwards.

 

 

 

B) It doesn't matter if he brought it or not, or if there was reason to bring it. What about the people who dropped dead for NO reason in the Lumbridge cave death bug? They literally walked inside, waited a few seconds, and just died. What about items disappearing out of your GE box? What if the bank is next, and items disappear out of your bank?

 

 

 

A player should no more fear for 350M in his inventory in a safe mini-game TUTORIAL with NO hostile NPCs in the area and dangerous randoms removed, than he should fear for items randomly leaving his bank. It doesn't matter that it's new content, either. When I go to Target and purchase a new video game, I expect it to be, for the most part, bug-free, even though it's new content as well.

[Ned]

Maybe if he didnt shout and type like a 6 year old, he wouldnt be so un-believable.

 

 

 

And, who takes 350M for a minigame tutorial?

 

 

 

Again,

 

 

 

a) You try watching six years of work disappear for no reason whatsoever, through no fault of your own, and type coherently afterwards.

 

 

 

B) It doesn't matter if he brought it or not, or if there was reason to bring it. What about the people who dropped dead for NO reason in the Lumbridge cave death bug? They literally walked inside, waited a few seconds, and just died. What about items disappearing out of your GE box? What if the bank is next, and items disappear out of your bank?

 

 

 

A player should no more fear for 350M in his inventory in a safe mini-game TUTORIAL with NO hostile NPCs in the area and dangerous randoms removed, than he should fear for items randomly leaving his bank. It doesn't matter that it's new content, either. When I go to Target and purchase a new video game, I expect it to be, for the most part, bug-free, even though it's new content as well.

 

 

 

I totally agree. Even if i was a lie, it shouldn't happen as it did for others.

[khandajatt]

kk it done guys like quit saying stuff, dude got like 3bill worth of stuff like it nothing losing 350mill so what he did, you cant blame mod mat k for it not his fault though he apologized for it and plus exile can make that in no time and not like it needs all that money

[Sir_Kurity]

In other words.

 

 

 

He can make the money back so jagex couldnt care less.

[RU_Insane]

Maybe Jagex should just never release any new updates because there might be a game breaking bug in them :roll:

Erm, that's not what people are saying.

 

 

 

No, but it's a good point. I feel it's no one's fault, it just happened. Jagex isn't perfect and the victim isn't either. But the way Jagex presented the game and the postponing of it's release to fix further glitches found with it and what not, just gave victims a false sense of security.But, at least the victim in question will know better next time, don't bring nay valuable items in after the first hours of release.